Is clicSÉQUR safe?

Security is a priority for the clicSÉQUR team. ClicSÉQUR enables participating departments and agencies to ensure that the online service they are providing is used by the correct person. It includes various measures to guarantee the confidentiality and protection of information provided by users.

How does clicSÉQUR protect your identity?

ClicSÉQUR includes measures to protect your identity and enable you to detect fraudulent use of your clicSÉQUR account. The main measures are the following:

• A top security certificate
  It allows the establishment of a secure connection during data exchange on clicSÉQUR and a confirmation that you have reached the right address and that the service is safe.
• A two-factor authentication
  A six-digit security code is sent to you via email every time you log in to a service that requires this type of verification and further protects the confidentiality and integrity of the information contained in your account. This code will be valid for ten minutes. If you do not use it within this time frame, you will have to request a new verification code. If you access a service that does not require this type of verification, you will have to answer a security question.
• Security questions
  They are used to validate your identity in certain situations or when you access a service that requires this type of verification. You also choose the questions and their answers when creating a clicSÉQUR account. If you access a service that does not require this type of verification, a security code will be sent to you via email.
• List of your accounts (if applicable)
  The list enables you to manage the clicSÉQUR accounts you have created and to verify whether the accounts listed are indeed yours.
• Date and time of last access
  They appear on the home page of your clicSÉQUR account and enable you to check whether the access indicated is indeed your last access.

In the absence of one of these elements or if one of them is not correct, contact Services Québec‘s Centre de relations avec la clientèle.

How can I help to make my electronic exchange with the Gouvernement du Québec safe?

You have an important role to play in the safety of your electronic exchange with the Gouvernement du Québec. You must first read and accept the conditions of use of clicSÉQUR. They constitute a contract between you and the Gouvernement du Québec. According to these conditions, you are, in particular, responsible for the confidentiality of your user ID and password. You should reserve them for your exclusive use and allow no one else to use them.

What are the conditions for using clicSÉQUR?

Even though clicSÉQUR contains important security measures, browsing the Internet involves risks. For instance, fraudsters may obtain your personal identification numbers (PIN) and password or personal information contained in your computer files. In this way, they may commit a range of crimes and fraud under your name.

By taking these simple steps, you, too, can ensure that your identity is protected:

• Choose a password that is difficult to guess.
• Never disclose your user ID or your password.
• Check the I am using a public computer box on the clicSÉQUR home page if appropriate.
• Use the log-off function provided on the page when you leave an online service.
• Once you log off from the online service, clear your browser's cache and erase your browsing history if you are using a public or shared computer.

What kinds of emails does the clicSÉQUR team send?

With the exception of the email containing the verification code, the emails sent by the clicSÉQUR team always display at the top the signature of the Gouvernement du Québec, namely the word “Québec” and the fleur de lis flag, as well as the visual of the clicSÉQUR service. You receive emails after one of the following:

• Creation of your clicSÉQUR account;
• Retrieval of your user code;
• Resetting ou modification of your clicSÉQUR password;
• Cancellation of your clicSÉQUR account;
• Change of your email address; or
• Sending of your verification code.

For security reasons, a clicSÉQUR account not used for 24 months is automatically cancelled. In this case, you may receive an email indicating that

• your clicSÉQUR account will be cancelled in 30 days
• your clicSÉQUR account will be cancelled in 7 days
• your clicSÉQUR account has been cancelled